CareFirst Urgent Care Locations in Mount Orab, OH

The door was open and the waiting area was very clean. Very few touch points Everyone was wearing a mask I waited maybe 5 minutes Staff was friendly, caring, professional and informative This was my 2nd visit to the Winton road facility and it was as good as the first time If you need an urgent care this is a safe place to go

Fast and friendly service. Great experience. No one wants to go to urgent care but if you have to go , go here.

I have never been to this urgent care but will definitely utilize it again should the need arise in the future. Extremely professional, kind and caring staff!!

I really appreciate the staff in Carefirst Urgent care. They are very helpful.

First rate ! I’m switching from the Minute Clinic to Hyde Park Urgent Care going forward!!

The wait took a bit, but I assume it was because there was someone elderly receiving treatment and I was there for a COVID test so they wanted to minimize exposure. I was happy to do that, but maybe being told would have made me less fidgety.

Best urgent care service I've seen. Short wait time and very friendly personable staff! Love it and will continue to use!

Mary at the front desk was absolutely wonderful when it came to checking me in and getting me seen in a timely manner. There was also a mother who came in with her two little girls and she was very caring and compassionate to get them in quicker since the little girl had a swollen eye. She was absolutely wonderful. When I went back to get my X-ray done for my knee the gentlemen was very respectful and walked me through everything that he was doing and when it came to seeing the provider she was amazing as well and explained everything when it comes to what to do next and referring me to an orthopedic specialist. It was by far the greatest experience I’ve had in any medical facility. No one ever hopes for an urgent care trip but if it comes down to needing to go I will drive the forty minutes to go to the Loveland location!

Everyone was very friendly and professional. Always there for a covid test and was in and out very quickly.

Went in for COVID test. Staff was very friendly during a stressful time.

Staff was very friendly and professional, especially notable during this time of high-volume COVID testing with frustrated customers/patients in waiting area.

I am so pleased to have “found” this caring and efficient urgent care provider group.

Turned to CareFirst Urgent Care for COVID Test and Antibody Test. Sunday hours were what we needed for our family to be tested.

The front desk associate, Ben, and Jordan were extremely professional, kind, and patient. Everything was explained in detail, all of my questions answered, and I never felt rushed. So many urgent care centers are sub par in terms of professionalism and quality of care. I wouldn’t hesitate going back to this facility in the future if I needed any of the services they offer.

Covid testing with appointment. Loved doctor, staff was fine, wait time was exceptionally long with an appointment.

The doctor I had was fantastic....thorough and great bedside manner! Front desk was kind and efficient. The nurse was okay but no specific complaints just okay. Wait time was minimal. The only negative was that it was pretty bare and a little run down. Not the cleanest urgent care I’ve been in. Again the doc was WONDERFUL

Due to the Covid-19 testing the office mgr seemed like she could have used an assistant. She was still pleasant and professional. Just had a lot of people not reading the door signs and having to stop and explain the process over and over again. Maybe there should be another staff member in the front to handle the door until Covid testing has slowed down.

Unbelievably professional staff. I felt as if I was known by the receptionist upon arrival who processed my online paperwork and checked me in. Submittal of forms in advance on line was super easy and fast. I did it from my cell phone. No multi form clipboard and paper hassle in the waiting room. Proper Covid distancing in lobby and masks were worn by all. Clean waiting room and exam rooms. Though this should be expected, my wait was a bit frustrating. My appointment was at 6:45 pm for a Covid test, and I was finally seen at 7:55 pm. I arrived by 6:30 as requested via text. 1 hr 1/2 was much longer than I imaged for a scheduled test. They seemed way under staffed for the number of people in the waiting room. But again, the overall clean friendly experience outweighed the wait. A very positive and professional experience. I had never been to an urgent care facility previously. I’d return to this one if needed in the future.

I was shocked to see a staff member without a mask. We are living through a pandemic, with numbers continuing to rise, and the facility is a Covid testing site. If grocery stores and chain stores require masks for employees and patrons, I would assume a medical facility would do the same.

A woman came in and did not know how to use her smart phone. The Check in girl said there was no way to check her in manually. I watched this poor woman struggle and, while the receptionist gave instructions, she didn’t take the extra steps to Really help her. I was a patient and observed all of this. I sat down with the patient and filled out the entire online form for her. If I hadn’t I don’t think she would have been seen. I asked the front desk worker if she could Manually check the patient in, she replied there was absolutely no way to do it. I stepped in to help the patient, keep in mind , my helping the woman was a complete violation of HIPPA, and that wasn’t addressed by the worker. As I‘ve thought about it, I realize all the worker had to do was pull up the form on her computer and type in the information for her. (Which is what I did with the patient’s phone.) So she could be with her husband in a nursing home, The sweet patient just needed a Covid test. I spent 9 years training Epic at a hospital. I also trained Front desk customer service. The program you have set up is not user friendly. A large population of Americans do not have computer skills and they have to be helped. The worker just needs sufficient training on how to handle situations like this one. In the workers defense, to make matters worse, the Solo server had a glitch and wasn’t readily coming up. It did after a minute or so. Also, The business didn’t have wifi? Kinda defeats and complicates the employees ability to do her job and I had to use my data to check in. The tech, Brianna, did a excellent job administering the test.